Change of mind
For all Australian orders, we’ll gladly offer a credit note or exchange for pieces returned within 14 days of purchase and in saleable condition and/or in the original packaging.
Sorry, but we can’t do refunds if you change your mind and we’re unable to honour returns on international orders, commissioned items or gift vouchers.
Our credit notes are valid online. If you change your mind on a pre-order, contact us within 10 days of purchase and we will provide a credit note to the value of the deposit.
We’re all about quality craftsmanship, and before your piece makes its way to you, we carefully check it for faults. In the instance that a piece is deemed faulty, we’ll offer a refund, replacement or in some instances, a partial credit.
To initiate a refund contact us on 0449119160 or via email at firstname.lastname@example.org within 48 hours of delivery, with images and details of the damage.